Publications and Speaking
Publications
Trust and Equity
A1M Solutions: How to develop more trusting relationships as a government contractor
Service Design Network: Insights from 10 first dates with SDN Community Members
Stanford Social Innovation Review: Systems change should live up beneficiary voices (ghostwriter)
Times Union Newspaper: Bethlehem district’s priorities are skewed
Service and Systems Design
Blue Shield of California Foundation: Applying a systems lens to data-driven decision making
Center for Care Innovations:
Speaking
Service Design In the Wild
Center for Medicaid and CHIP Services, 2025
I spoke to a community of 100+ human-centered design advocates and practitioners about how service design can improve public service delivery.
Designing Through People Power
CCI and Decolonize Design 2020
I co-produced a webinar bringing together community organizers and designers from across the U.S. to talk about how community design can be a tool for repairing harm and anti-Blackness in our systems. 200+ attendees. See write-up.
Service Design Salon: Design Constraints and Opportunities in the Social Sector
Service Design Network SF, 2019
I organized a service design salon where 30 service designers discussed their successes and struggles working on social issues with speakers from Year Up, Hopelab, and the Lab at OPM.
Co-creating in Community, with Community
I curated a group of 7 cross-sector speakers and co-facilitated a sold-out, interactive and educational workshop on what it takes to do true, community- driven design. The session focused on ways to reclaim disempowering power dynamics in community settings. See write-up.
Partnering with Community through Design
Center for Health Care Strategies, 2019
California Primary Care Association, 2018
Community Clinic Association of LA County, 2017
I’ve presented to hundreds of community health professionals on partnering with patients and community members through co-design. I always co-present with healthcare staff and offer hands-on practice with popular methods. 300+ attendees.